Bits, the NY Times tech blog, calls our attention to something new going on over at eBay: Garden at eBay, a site for testing new tools, features, etc. with users before pushing them out to ebay.com.
Our first response is: whatever happened to Project San Dimas, eBay’s earlier attempt to clean up the user interface? [...]
Entries Tagged as 'Usability'
eBay takes another whack at their search UI
February 10th, 2010 · No Comments · Auction Markets, Product Development, Usability
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Forrester’s customer experience index. Useful to investors?
February 9th, 2010 · No Comments · Financial Markets, Usability
Forrester has been putting together a Customer Experience Index for the past few years. The index is a ranking of 133 large companies across 14 industries, and the companies are ranked based on how well customers rated their last experience with the company. It’s not clear to me, at least from their methodology, [...]
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The mouse as a crutch (or the story of the Kapitall mouse)
October 12th, 2009 · 2 Comments · Financial Markets, Usability
In the process of designing for traders there is one thing that UX people learn relatively quickly: the mouse is slow. Traders, especially professional ones, rely on keyboard shortcuts to rapidly move around an application and do the thing they’re being paid to do: trade (and hopefully make a profit). The mouse in [...]
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From the file: Oh yeah, I guess it does matter
October 6th, 2009 · No Comments · Product Development, Usability
A recent article from the FT highlights Microsoft’s regret, at least concerning their mobile phone OS, they didn’t focus on the user experience of the dang thing sooner.
From the article:
Microsoft executives blame their focus on the business market for their failure to relate earlier to the more intuitive interfaces and wave of consumer applications [...]
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UM on TV
August 31st, 2009 · No Comments · About This Site, Usability
Not sure why I didn’t post this sooner, but the video clip from the panel I was on about user experience for start ups.
~alex
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What does “redesign must die” mean for consultants?
August 13th, 2009 · No Comments · Product Development, Usability
A while ago Lou Rosenfeld had a nice presentation called Redesign Must Die. It made the assertion that web sites are often very complex, ever changing (almost living) things, and redesigning them is a bit like trying to paint flames on a Camaro while it’s speeding along at 80 mph. In other words, [...]
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Are these new usability tools useful?
July 9th, 2009 · 2 Comments · Product Development, Usability
I’ve heard several people mention some new usability tools recently. Userfly and Clixpy. They both do pretty much the same thing: record actual users interacting with your web site. This seems like a boon to site managers everywhere. Now they can actually watch recorded sessions of users using their site. [...]
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“What do I do next?” … get a content strategist, maybe.
June 22nd, 2009 · No Comments · Usability, Wine Markets
From Snooth …
While I’m a fan of what Snooth is trying to do, these little oddities drive me nuts.
First, “What do I do next?” is not a meaningful question for a user. The link is intended for people who don’t know what they can do on Snooth, so perhaps the question should be formulated [...]
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Amazon’s Float
June 18th, 2009 · 1 Comment · Product Development, Product Markets, Usability
Jared Spool has this nice little presentation about Design Treasures from Amazon (there are four of them, or at least four that he’s willing to talk about).
The presentation is worth a listen, particularly for anyone who manages a large website and wonders how to keep making it better. The quickest answer I [...]
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Beware of software that claims to be usable, and then requires training, too
June 18th, 2009 · No Comments · Product Development, Usability
The FT has a mostly boring article rehashing much of what we know about the usability of enterprise software (vendors say they follow user centered design, and then don’t; workers lose a substantial amount of time per week due to the poor usability of applications, and so on). The interesting bit, though, was this:
Received [...]
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