If you don’t know about the Best Buy story, you should. They changed their approach to how they understand their customers, and have seen nothing but success since. A recent story in the FT neatly captures their approach. Best Buy launched the “customer-centricity” concept in its US stores four years ago, gradually remodelling each of [...]
Entries Tagged as 'Best Buy'
“Customer Centricity”
May 13th, 2008 · Comments Off · Prediction Markets, Product Markets, Usability
Tags:Best Buy·Brad Anderson·Columbia·Columbia University·Dick Schulze·early technology adopters·Geoff Colvin·Larry Selden·United States
The Percentage is Right
January 17th, 2008 · 1 Comment · Information Design, Other Markets
My wife has been known to say: “I saved us money. It was on sale!” This common shopper’s refrain can be heard all over the world, and to an economist’s ear (not that I’m an economist, mind you, merely the pale shadow of an economics major wannabe) this is not an indication that someone has [...]
Tags:Best Buy·Circuit City·Dell
Lazy Blogger’s Lazy Christmas Week Post
December 27th, 2007 · Comments Off · Lazy Blogger Blog Post, Other Markets
The stories that have captivated me this week (and yes, I couldn’t help myself and post at least once in the off-week): – Strange company in Eve-Online (Discussion about the how corporations in the fantasy world, EVE Online, are like, or different from, real world corporations … which begs the question: why would anyone join [...]
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